Privacy Policy
Effective Date: [April 2025] Last Updated: [29 April 2025]
1. Introduction
PT Kampung Marketerindo Berdaya (“Komerce”, “Komplace”, “we”, “us”) respects and protects your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our services, including integrations with third-party platforms such as marketplaces (including Shopee, Tokopedia, Lazada, and TikTok Shop). We comply with applicable laws and regulations in Indonesia, including:
Personal Data Protection Law No. 27 of 2022
Ministry of Communication and Informatics Regulation No. 20 of 2016
Terms and guidelines from our marketplace platform partners
2. Information We Collect
We may collect the following information, either directly from you or through third-party integrations:
Personal identification information: name, email address, phone number, national ID (if legally required)
Account and transaction information: order history, store data, account activities
Technical information: IP address, device type, browser information, cookies
Third-party data: if you connect your account from a marketplace platform
3. How We Use Your Information
We use your information to:
Provide and improve Komplace services
Manage your account and preferences
Integrate with third-party partners (i.e., marketplaces)
Conduct analytics and product development
Fulfill legal obligations and resolve disputes
Handle support requests, complaints, and service-related communications
4. Integration with Third-Party Services
Komplace integrates with marketplace platforms such as Shopee, Tokopedia, Lazada, and TikTok Shop. Data sent or received through these integrations is subject to the respective third-party privacy policies. We recommend that you review the privacy policies of these platforms before sharing your information.
5. Data Security
We implement technical, administrative, and physical security measures, including but not limited to:
Data encryption during transit and at rest
Two-factor authentication (2FA)
Role-based access control (RBAC)
System monitoring and regular security audits We periodically review and update our security practices to keep up with technological developments.
6. Data Retention and Deletion
We retain personal data for as long as:
Necessary to provide our services and fulfill legal obligations
Required for legitimate business interests (e.g., service improvement, security) After you stop using Komplace services, your data will be retained for five (5) years for legal purposes. After this period, the data will be permanently deleted or anonymized.
7. Your Rights as a User
Under applicable laws, you have the right to:
Access and update your personal data
Withdraw consent for data processing
Request deletion of your data or account
File a complaint with a data protection authority Requests can be submitted through our official contact. We will process your request within the timeframe required by law.
8. Age and Parental Consent (Indonesia)
If you are under 21 years of age and not married, you must obtain consent from your parent or legal guardian. The parent/guardian is responsible for your activities on the Komplace platform.
9. Personal Data Breach
In the event of a personal data breach, we will:
Notify you as required by applicable laws
Provide information regarding the type of data affected, potential impact, and remedial actions taken
10. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. If there are material changes, we will notify you through:
An updated date at the top of this document
In-app/platform notifications
Or as otherwise required by law
11. Contact Us
If you have any questions or wish to exercise your privacy rights, please contact us at: Email: [email protected] Website: https://docs.komplace.id/persyaratan-layanan/kebijakan-privasi
Would you like this formatted into a downloadable document or webpage draft?
Last updated